FAQ

Is there a catalogue available?
The products can only be found, looked at and ordered in our online shop www.sandspielfiguren.de as new figures and accessory are constantly added to the range respectively individual or rare pieces are sold very quickly.

Can I also order by phone or by mail order?
Unfortunately, this is not possible.

Is it possible to purchase or view the items on-site?
The items cannot be selected or viewed on-site. Our storage is not designed for visits but optimized for space-saving storage and quick removal.

Are the desired items available?
All figures offered on the website are in stock.

Why are second-hand goods also sold?
Items that are not commercially available anymore, are all the more in great demand in the therapy! With second-hand goods we see that also those figures or materials long in the tooth are cleaned and partly restored… nevertheless there can be minor flaws. All second-hand goods are marked as “used” in the shop.

Why do goods disappear from the shopping cart?
It can happen that individual figures or materials disappear from the shopping cart in the time between selecting and purchasing them, if somebody else buys them in the meantime. That selected items are permanently saved in the shopping cart – even when inactive and even after having shut down the computer – can be obtained by logging in at the start.

Can I add further items to an order?
Please send a request by using the message field. After our confirmation order the desired items. Both orders will then be combined in one delivery so that shipping costs will only arise once.

Has my order been received?
Following each order you automatically get an email with the order confirmation from our website’s system. New customers with the payment mode “advance payment” additionally get information of our bank details with this email.

Is payment in advance necessary?
Yes, it is – however, only for new customers because unfortunately a lot of black sheep browse on the internet. After ordering you will get an email from our website’s system containing the order confirmation and the bank details. Shipping takes place immediately after receipt of payment. Possible subsequent purchases can be bought on account.
A special policy applies to institutions or medical practices. Please indicate in the comment field of the order “purchase on account desired”.

Is value-added tax indicated separately?
Yes, it is. – For exports (e.g. Switzerland) or for inter-community deliveries (EU with information of a valid sales tax ID number matching to the address) VAT is not applicable.

Is express delivery possible?
Packing of shipments usually follows the principal first in first out. If you need your shipment quickest possible, you can tell us via the message field. As far as possible, your shipment will then be prioritized.

What kind of sand is suitable for the sand play therapy and where do I get it?
Sand for birds which you can get at a pet supply store is often used – this kind of sand, however, tends to form hard lumps when it often gets in touch with water. In our view the best sand for the sand play therapy is the one from our coasts – it is clear, fine-grained and does not form lumps.

Do you also sell therapeutic sand boxes?
No, we don’t. – Every carpenter can make such sand boxes according to your specified dimensions. Further sources of supply: see “sources of supply for sand boxes”.

Is there a figurine basic equipment for sandplay therapists available?
Unfortunately, a starter kit cannot be purchased, but figure sets are offered in a lot of categories.

Can you manufacture specific therapeutic hand puppets per order?
A variety of therapeutic hand puppets are already offered under www.puppenspiel-therapie.de.

Where can I learn how to make therapeutic hand puppets and test them in a play?
Get the course program and learn modeling your own therapeutic hand puppets and make a training to become a therapeutic puppet player at:

Frankfurter Institut für Gestaltung und Kommunikation
Dr. Gudrun und Hansjürgen Gauda
Sebastain-Rinz-Strasse 20
60323 Frankfurt / Main
www.puppenspiel-therapie.de                 

Where can I find therapists who apply the methods introduced on this site?
www.sandspiel.de --- Deutsche Gesellschaft für Sandspieltherapie (German Society for Sandplay Therapy)
www.sgsst.ch --- Schweizer Gesellschaft für Sandspieltherapie (Swiss Society for Sandplay Therapy)
www.dgtp.de --- Deutsche Gesellschaft für therapeutisches Puppenspiel (German Society for Puppetplay Therapy)
www.figurenspieltherapie.ch --- Schweizer Fachverband für therapeutisches Figurenspiel (Swiss Society for Figureplay Therapy)
www.puppenspiel-therapie.de --- Institute for Creation and Communication / Frankfurt, Germany